Terms and Conditions
TERMS AND CONDITIONS
UrbanHollywood.com is a brand of Paragon Netology, LLC. We are committed to making Fair Trade products available at competitive prices.
Most of the year orders are shipped within 2 business days. During busy periods, however, it can take up to 3 days for a shipment to leave the building.
We ship from Florida, 32141. UPS Ground shipping is between 1 and 6 days delivery. You can check UPS delivery schedules for your location from 32141 here. Priority Mail is not guaranteed but should take 1 - 3 business days. Parcel Post is estimated at 5 - 14 days but can take up to 21 days.
We currently only ship within the USA.
We accept all major credit cards (Visa, MasterCard, American Express, Discover)
Damaged items should be reported within 7 days of delivery. We will always replace or credit your account for damaged or missing items. You must keep the packaging for 48 hours after reporting damage so that we can enter a claim with UPS.
Should you wish to return an item that is not damaged, please contact us in advance of shipping the item. In general, an item must be returned within 30 days of delivery and the customer pays return shipping costs. All non-damage related returns are for account credit only, a Gift Certificate will be issued.
Please use the Contact Us link if you have any specific questions.